<h2>FRAUD AWARENESS &amp; GUEST PROTECTION</h2>Commitment to Your SecurityAt Quest Hotels &amp; Resorts, we believe that genuine hospitality means caring for every part of your stay, including your data security. As digital tools become a bigger part of how we travel and book, we’re here to help you stay informed and protected from potential risks.This page was created to guide you in recognizing unauthorized activity, protecting your information, and enjoying a smooth and secure experience every time you stay with us.Common Types of Fraud You Should Know AboutIn today’s digital landscape, some individuals or entities may attempt to misuse trusted brands like Quest Hotels &amp; Resorts to collect information or create misleading offers. Below are common examples of unauthorized activity, and tips on how to identify and avoid them1. Deceptive Emails (Phishing)These emails may appear to come from Quest Hotels &amp; Resorts, but they are designed to collect personal or payment details. They may include urgent messaging or unfamiliar booking confirmations.Look out for:<ul><li>Emails not ending in @questhotelsandresorts.com</li><li>Strange or unexpected reservation details</li><li>Unusual links or attachments</li><li>Spelling or formatting issues</li></ul>&nbsp;<figure data-trix-attachment="{&quot;contentType&quot;:&quot;image/png&quot;,&quot;filename&quot;:&quot;image.png&quot;,&quot;filesize&quot;:96917,&quot;height&quot;:768,&quot;href&quot;:&quot;https://haspcms-chroma-hospitality.s3.ap-southeast-1.amazonaws.com/xLR6j8MxXGv04rAZAS4zYYO9o8oBd1sJaYnyDjNR.png&quot;,&quot;url&quot;:&quot;https://haspcms-chroma-hospitality.s3.ap-southeast-1.amazonaws.com/xLR6j8MxXGv04rAZAS4zYYO9o8oBd1sJaYnyDjNR.png&quot;,&quot;width&quot;:1024}" data-trix-content-type="image/png" data-trix-attributes="{&quot;presentation&quot;:&quot;gallery&quot;}" class="attachment attachment--preview attachment--png"><a href="https://haspcms-chroma-hospitality.s3.ap-southeast-1.amazonaws.com/xLR6j8MxXGv04rAZAS4zYYO9o8oBd1sJaYnyDjNR.png"><img src="https://haspcms-chroma-hospitality.s3.ap-southeast-1.amazonaws.com/xLR6j8MxXGv04rAZAS4zYYO9o8oBd1sJaYnyDjNR.png" width="1024" height="768"><figcaption class="attachment__caption">image.png 94.65 KB</figcaption></a></figure>2. Misleading Promotions on Social MediaYou may come across unofficial pages offering giveaways or heavily discounted rates, often in exchange for sensitive personal information.Spot the red flags:<ul><li>Pages with few followers or no verification</li><li>Posts asking for credit card details upfront</li><li>Limited interaction or engagement on the page</li></ul>3. Spoofed Email AddressesSome messages may appear to come from a Quest representative but are actually altered to trick the recipient. Always double-check the sender’s full email address and domain.4. Unofficial Booking Agents or PortalsFrom time to time, third parties may present themselves as authorized Quest booking partners when they are not. This can result in compromised information or invalid reservations.Protect yourself by:<ul><li>Booking only via our official website</li><li>Using only verified partners like Booking.com, Agoda, Trip.com, Tripadvisor, Klook, and other official booking partners.</li></ul>5. Unverified Offers or CommunicationsYou may receive messages offering employment, exclusive stays, or prizes—often requesting fees, personal documents, or bank details. These are not part of any Quest-sanctioned initiative.When in doubt, contact us directly to confirm the authenticity.<h3>How to Stay Secure</h3><ul><li>Make reservations only through our official channels or trusted travel platforms</li><li>Carefully review all email addresses and embedded links</li><li>Never disclose personal or financial information over unsecured communications</li><li>Avoid acting on unsolicited messages that create pressure or urgency</li></ul><h3>Contact our Official Channels</h3>To ensure you're speaking with the right team, please reach out only through our verified channels:Website:<a href="https://www.questhotelsandresorts.com/">https://www.questhotelsandresorts.com/</a>Social Media:<ul><li>Facebook:&nbsp;<ul><li><a href="https://www.facebook.com/CebuQuestHotel">https://www.facebook.com/CebuQuestHotel</a></li><li><a href="https://www.facebook.com/questhotelclark">https://www.facebook.com/questhotelclark</a></li><li><a href="https://www.facebook.com/questhoteltagaytay">https://www.facebook.com/questhoteltagaytay</a></li></ul></li><li>Instagram<ul><li><a href="https://www.instagram.com/questhotelcebu/">https://www.instagram.com/questhotelcebu/</a></li><li><a href="https://www.instagram.com/questplusclark/">https://www.instagram.com/questplusclark/</a></li><li><a href="https://www.instagram.com/quest_tagaytay/">https://www.instagram.com/quest_tagaytay/</a></li><li> </li></ul></li></ul>Data Privacy Office:<a href="mailto:dpo@chromahospitality.com">dpo@chromahospitality.com</a>If You Encounter a Suspicious MessageIf you receive a suspicious email, message, or phone call:<ol><li>Do not engage further. Avoid clicking links or replying.</li><li>Take a screenshot or record any relevant details.</li><li>Contact us through our official channels.</li><li>Report it to local authorities or your cybercrime unit.</li></ol><h3>Guest Advisory on Responsible Engagement</h3>At Quest Hotels &amp; Resorts, we take every step to safeguard your information and deliver trusted service at every stage of your journey. However, we cannot assume responsibility for any losses resulting from transactions or communications carried out via unauthorized channels or third-party misrepresentations.We encourage all guests to stay informed and transact only through verified platforms to ensure a safe and secure experience.<h3>Our Commitment to You</h3>Quest Hotels &amp; Resorts remain dedicated to protecting your personal information and maintaining a secure digital environment.&nbsp;Together, we can ensure a safe and seamless experience—for every guest, at every touchpoint. &nbsp;

Quest Tagaytay Fraud Awareness & Guest Protection

FRAUD AWARENESS & GUEST PROTECTION