How do I pay for my booking? You can pay online using Visa, MasterCard, JCB, American Express and Diners Club cards. Prepaid bookings are charged in advance at the time of confirmation. Flexible rate bookings also require credit card for payment guarantee, but are charged at least 7 days prior to arrival...&nbsp;Can my children stay in the room for free? Two children, under the age of 12, are eligible to stay in your room free of charge. (Please note that breakfast for the child(ren) 6 and above will be charged 50% of the breakfast rate...&nbsp;Are babysitting services available? Yes, babysitting services are available at most of the hotels upon request. Please ask the respective hotel for the price...&nbsp;What are the check-in and check-out times? The check-in time at Quest Hotels and Resorts is 15:00 and the check-out time is 11:00. We will of course do our best to have a room available for you whenever you arrive. However, this can never be guaranteed and is dependent on the occupancy level the night before. If you are planning to arrive early then you may wish to book your room from the night before. If you are departing late, special rates are available for late check out...&nbsp;Do you charge for cancellations? The cancellation policy of each hotel varies according to the property and the time of year. In the high season, we apply a stricter policy than during the low season. Full details will be advised to you at the time of booking...&nbsp;Why do Internet rates only apply at certain times of the year? You can book Quest Hotels and Resorts year-round via the Internet, often at promotional rates. During periods of high demand, such as Christmas and New Year, such promotional rates are not valid or may increase....&nbsp;When is a good time to visit Philippines? Philippines is a year-round destination with little change of temperature. However, as Philippines is a tropical country, at certain times of the year there is a heavier rainfall than at others. It is recommended that you take this into account when booking...&nbsp;What is the currency in Philippines? The currency in Philippines is Philippine Peso. There are currency exchange facilities in all main tourist areas. It is recommended that you check the applicable rate of exchange at the time of booking. ...&nbsp;How do I get from the airport to the hotel? In Cebu City as well as Clark, a range of options are available. When you book your hotel room, you can arrange for a hotel car to collect you from the airport at a fees. We have staff on duty to meet most flights and they will escort you to the car. After a long flight, it is wonderful not to have to worry about finding a taxi. Alternatively, you can take one of the metered taxis that are available. Please ensure that they do switch on the meter...&nbsp;What different types of room are available? There are a range of room options available at our hotels and resorts to suit every budget. For details on the room types available at the different properties and the features which they offer, please see the rooms and rates page for the individual hotel...&nbsp;Do you have special facilities for handicapped travellers? Quest Hotels have some rooms that are specially designed for disabled travelers. Please contact the hotel with questions that relate to your specific needs...&nbsp;Are medical services available at the hotels? All the hotels have a doctor on 24 hour call. First aid kits are available in each hotel...&nbsp;What are the golf facilities like in Philippines? Philippines is world-renowned for the quality of its golf courses. In and around Clark there are many different golf courses to choose from including our own Mimosa Golf Course which is part of Quest Hotel Clark. The hotel concierge can assist to arrange transportation and tee-off times.In Cebu, there are also many good golf courses and many visitors travel to Philippines for the golf alone. Please ask for more details when you book...&nbsp;Can you recommend any good diving schools in Philippines? We have diving schools, which operate in Mactan, Cebu like Scotty's. There are, of course, many companies offering this service throughout Philippines...&nbsp;What voltage do you use in Philippines? The voltage in Philippines is 220 V...&nbsp;Do you have satellite television and in-house movies available? All hotels offer a range of local and international news and entertainment channels...&nbsp;How many additional beds can you have in one room? Most rooms can accommodate only one additional bed in some specific room categories only...&nbsp;Does&nbsp; Hotels and Resorts recognize any frequent flyer schemes? No, Quest Hotels and Resorts is not currently part of a frequent flyer scheme...&nbsp;Do you have any special packages for honeymoons and anniversaries? Yes, a range of packages are available. Please check with the hotel where you wish to stay...

Quest FAQs

FAQs